Shipping and Returns
Blucactus.com can supply products in Netherlands, Germany, UK, France, Belgium, Spain, and Italy. Shipment and delivery is done via Myparcel, which ensures that your shipment arrives at the final destination in the fastest and safest way possible. Our usual delivery time is 3-5 working days after order payment.
Delivery to European Union (EU) countries Free shipping is offered for all order until 31st July 2019. Once an order is shipped out, the status can be tracked using the My Parcel tracking number provided in the order shipment confirmation email. Click here to trace your order on the post NL website.
As an end user, you can return any product within 14 days (Cooling off period) after delivery. If you encounter any problem after this 14-days period, you can use our warranty period of 28 days following delivery, to request an RMA (Return Merchandise Authorization).
Please fill the return form and send to us to make arrangements for returning the goods. Basically, the shipping costs of returning goods are at your own expense unless you have received an incorrect product. For more information about our RMA procedure read below.
1.1 Cooling off period
You are entitled to return the product to Blucactus.com, cancel the entitlement to services and obtain a refund of the price of the returned product or service entitlement without stating the reasons, provided that you contact Blucactus.com within 14 calendar days following the delivery of the product. During the cooling off period, the product and packaging must be carefully handled. You can only extract or use the product to the extent necessary to determine the nature, characteristics and operation of the product.
Used products with visible signs of usage will not be accepted for return. For more information about our return policy please refer to our General Terms & Conditions.
- Contact us via email within 14 days following the delivery of your order. If the product is defective, please contact us as soon as possible, preferably within 2 days after delivery.
- After email confirmation of the return request, products can be returned within 14 days following the delivery of the product. The return cost is paid for by the customer unless an incorrect order or article was delivered.
- Products must be returned unused, in its original packaging includingwrap, labels (if any) attached, and otherwise in a condition that enables us to sell the product as new.
- We will refund you the paid amount, where payment and transportation fees (if any) will be included or excluded depending on whether it is a full or partial order return.
As an end user you can request a return within 28 days following the delivery of your product(s) if the received goods have a manufacturing defect, or when a product has been delivered to you that you did not order. Bear in mind that we have to receive these returned products in our warehouse, also within 28 days following delivery.
1.2.1 Requirement for an RMA request
- All products must be returned in their original packaging.
- The parts must be in same or similar condition as delivered and undamaged.
- Contact us and return the products within 28 days following delivery.
1.2.2 Procedures: 18.104.22.168 Different product received
- Contact us via email within 28 days after receiving a wrongly sent product. In this email mention the product number, the order number and a description of the issue.
- We will review the request and send you an RMA number if the request is accepted.
- If accepted, we will request Myparcel to pick up the goods at your location. Please pack the products in the original packaging, referencing the RMA number provided earlier.
- The returned products will be examined, and if accepted, you will receive a credit note.
- You can choose to have the product replaced or refunded. In case of a refund, the paid amount of the product(s) will be transferred back to your account within 14 days.
Please note that order payment and transportation fees will be included or excluded depending on a partial or full order return. In case of a replacement, the product will be delivered free of charge and delivery time will depend on the actual stock availability.
2. Improper/Rejected returns
We reserve the right to reject returns in the case of suspected abuse of return policy, including but not limited to the following:
- Parts show signs of use
- Parts returned suspected to be supplied by another vendor or
- Consistent improper use or visible signs of intentional damage
If you return a product in violation of this policy and you do not have any other legal right to a refund or replacement of that product,
- The product will neither be refunded nor replaced.
- We reserve the right to withhold the returned product until any additional charges for re-delivery of the returned product is paid. If such charges are not received within 14 days of payment request, we reserve the right to destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.